FREQUENTLY ASKED QUESTIONS

Why are some brands not listed online?

We do carry the following brands but they are not listed on our online storefront due to brand regulations. Stop in or give us a call to grab these items!

The following brands are available in-store and via phone but are not online:

Earthborn

Ultimates

Fussie Cat

Zignature

Local Delivery FAQ

Minimum Order: Our Free Home Delivery requires a minimum order of $100. Under $100 there is a $10 fee.

Will you deliver if I am not at home? Yes, we will leave your order at your front door if there is no one home. If you have specific delivery instructions for us, please include those instructions at checkout.

What is the cutoff time for Home Delivery? All orders received by 2:00 pm are eligible for same day Home Delivery. Orders received after 2:00 pm will be delivered on the following day.

How do I order? All orders must be placed on our Online Store. Please select Home Delivery during checkout.

Who do I contact with questions about my order? Please email us at info@petsnaturallytc.com or call us at 231-944-1944

How do I return something purchased online? All returns must be processed in-person at our store located in Traverse City, MI

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